Privacy Policy

1. Introduction

Calliper ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Full name and email address
• Payment and billing information
• Account credentials and authentication data
• Usage data and calculator customization preferences
• IP address and device information
• Website URLs where embedded calculators are used

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website, including browser type, operating system, referring URLs, page views, and access times.

3. How We Use Your Information

We use your information for the following purposes:

• To provide, operate, and maintain our services
• To process your payments and manage subscriptions
• To send you account-related communications and updates
• To respond to your inquiries and provide customer support
• To track calculator usage and provide analytics
• To improve our services and develop new features
• To comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist with payment processing (Stripe), database hosting (Supabase), and email services (SendGrid)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or acquisition of our business

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure authentication, and regular security audits.

6. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt-out of marketing communications
• Make a complaint about how we handle your personal information

To exercise these rights, please contact us at info@calliper.com.au

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

8. International Data Transfers

Your information may be stored and processed in countries outside of Australia, including the United States. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and maintain session information. You can control cookies through your browser settings, but disabling them may affect functionality.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Complaints

If you have a complaint about our handling of your personal information, please contact us at info@calliper.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: